NYC-based design leader, mentor and problem solver. I turn complexity into clarity.
Featured Work
My Verizon App2026VIEW STUDY →
Skim, Dip, Dive: Leading the My Verizon app transformation
Redesigning core interfaces into a lightweight pathfinder system for high-value user flows.
Omni-channel E-com2024VIEW STUDY →
0 to 1 service design for omnichannel retail
Led a major cross-functional initiative to develop and launch a new in-store pickup channel for American Eagle and Aerie.
Conversational UX2023VIEW STUDY →
Conversational UX on a zero-dollar budget
How a scrappy, interactive FAQ proved the value of conversational design and secured funding for a fully scaled automated support ecosystem.
What Partners Say
"Vince is methodical, thorough, and covers all edge cases, often thinking in directions others hadn’t considered. His deliverables focus purely on the best customer experience."
"Vince goes above and beyond in research to ensure we provide the best customer experience. He’s flexible with his time and always meets deadlines."
"Vince communicates confidently with any audience, from stakeholders to leadership. He’s passionate about his field and a wonderful team player."